Frequently Asked Questions
Those who purchased an online ticket may request a refund through
the following means:
1.- Personally, cash refund: Show up at the explora hotel located in Domingo
Atienza #12 San Pedro de Atacama. Opening hours for cash refunds are from
Monday to Friday from 9:00hrs to 17:00hrs. Ask for Ivette Pino or Diego Espinosa.
2.- Mail: Send an e-mail to firstname.lastname@example.org or email@example.com, with the
purchase bill and all personal details and bank account information. Refund
through this means can take from 30 to 45 days.
WHAT ARE YOUR OPENING HOURS?
Puritama Hot Springs opens every day of the year from 9:30 a.m. to 5:30 p.m., except on days weather conditions do not allow for.
WHAT MUST I BRING?
We recommend bringing sun protection, bathing suit, towel, hat, sunglasses, sandals, water.
IS IT ALLOWED TO BRING FOOD TO THE POOL AREAS?
Yes, however, glass containers are not allowed, and you may only eat in designated areas.
HOW DO I GET TO THE HOT SPRINGS?
The reserve and hot springs are located 30 km northwest of San Pedro de Atacama on route B245. You must stay on your right after the fork where the road that goes to the Tatio Geysers splits off.
IS THIS PLACE SUITABLE FOR THE ENTIRE FAMILY?
Yes, it is. Both children and adults are welcome to enjoy our hot springs.
MAY I BATHE IF I AM PREGNANT?
The hot springs are at 3,500 meters above sea level, due to which we recommend consulting with your physician before going into one of the pools. Fluctuating temperatures, especially hot ones, could have adverse effects.
WHAT MINERALS DOES THE WATER HAVE?
More than 14 minerals have been found when analyzing our waters. The 5 most abundant minerals in the pools are: Magnesium, Lithium, Boron, Sodium and Calcium.
ARE THERE LOCKERS AVAILABLE?
Yes. We provide lockers, but you must bring your own padlock.
ARE DOGS ALLOWED IN THE PROPERTY?
No. We do not allow dogs in our property, with the exception of service animals.
MAY I WEAR JEWELRY IN THE MINERAL WATER?
Silver jewelry may get dark, so we recommend removing all your silver jewelry.